Out-of-hours and 24/7 call capture
Never miss another enquiry.
OOH Connect answers calls, captures customer details and helps small businesses win work they may otherwise lose to voicemail or missed calls.
Give it a go. Call the number and experience a plumber call-handling demo.
What type of business are you?
Different sectors lose different types of enquiries. Choose the page that matches your business, or explore where OOH Connect could help next.
Trades
Never miss another job, emergency callout or quote request.
Estate Agents
Capture valuation, viewing and landlord enquiries after branch hours.
Dentists
Answer new patient, emergency dental and appointment enquiries when reception is closed.
Solicitors
Capture high-value legal enquiries before prospects contact another firm.
Private Clinics
Handle booking requests, patient enquiries and urgent callbacks around the clock.
Garages & MOT
Capture MOT bookings, repair quotes and urgent vehicle enquiries from the workshop.
Garages & MOT Centres
Capture MOT bookings, repair quotes and urgent vehicle enquiries from the workshop.
Vets
Identify urgent pet emergencies and capture routine appointment requests.
Salons & Beauty
Capture appointment, cancellation and treatment enquiries outside opening hours.
Gyms & Fitness
Capture membership, trial and class enquiries when staff are busy or closed.
Why not just use voicemail?
Because voicemail relies on the customer doing the work. OOH Connect guides the caller, captures the detail and sends you a usable enquiry.
Voicemail
- ❌ Many callers hang up
- ❌ Customers often call a competitor
- ❌ Messages can be unclear or incomplete
- ❌ You still need to listen, replay and take notes
OOH Connect
- ✅ Professional call answering
- ✅ Structured enquiry capture
- ✅ Urgent calls can be transferred
- ✅ Qualified details sent straight to you
Testimonials coming soon
As pilot customers go live, this section can show real results and customer feedback.
Three ways to connect.
Start with simple enquiry capture, add live urgent call transfer, or build a bespoke front-office experience around your business.
OOH Capture
We answer, qualify and notify.
- Out-of-hours call answering
- Lead capture and qualification
- Email enquiry alerts
- SMS enquiry alerts
- Keep your existing number
- No setup fee
OOH Connect
We answer, qualify, notify and connect urgent calls live.
- Everything in OOH Capture
- Basic FAQ handling
- Live urgent call transfer
- Emergency escalation routing
- On-call number handoff
- Priority handling for urgent enquiries
- No setup fee
OOH Complete
A bespoke package for more complex call flows, integrations and higher contact volumes.
- Everything in OOH Connect
- Appointment scheduling
- Integration with third-party systems
- Customer database lookup or update
- Bespoke call flows and routing
- Custom contact volume allowance
- Implementation scoping included
Compare plans
What is included?
| Feature | OOH Capture | ⭐ OOH Connect | OOH Complete |
|---|---|---|---|
| Annual price | £99/month | £129/month | Custom |
| Rolling monthly price | £119/month | £149/month | Custom |
| Out-of-hours call answering | ✓ | ✓ | ✓ |
| Lead capture and qualification | ✓ | ✓ | ✓ |
| Email notifications | ✓ | ✓ | ✓ |
| SMS notifications | ✓ | ✓ | ✓ |
| Keep your existing number | ✓ | ✓ | ✓ |
| 100 out-of-hours calls included | ✓ | ✓ | Custom volume |
| Basic FAQ handling | - | ✓ | ✓ |
| Emergency call transfer | - | ✓ | ✓ |
| Live handoff to on-call number | - | ✓ | ✓ |
| Escalation routing | - | ✓ | ✓ |
| Appointment scheduling | - | - | ✓ |
| Third-party system integrations | - | - | ✓ |
| Customer database integration | - | - | ✓ |
| Bespoke contact volume allowance | - | - | ✓ |
| Best for | General enquiry capture | Emergency-led businesses | Higher-volume or integrated operations |
OOH Capture
Ideal for:
Trades
Garages & MOT Centres
Salons & Beauty
Gyms & Fitness
⭐ OOH Connect
Ideal for:
Trades
Estate Agents
Vets
Garages & MOT Centres
OOH Complete
Ideal for:
Dentists
Private Clinics
Solicitors
Accountants & Financial Services
Usage allowance: OOH Capture and OOH Connect include up to 100 out-of-hours calls per month, based on fair use. OOH Complete is priced around bespoke call volumes, integrations and workflow requirements.
Self-service onboarding
Buy online, then tell us how your calls should be handled.
Choose a plan, pay online and complete a simple onboarding form with your business details, opening hours, emergency transfer number, services, FAQs and alert preferences.
View plansGive it a go.
Call the BR Plumbing demo and hear how OOH Connect captures enquiries for a local business.
Call 02922 786936